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Cancellation Policy for consumers

This term only applies for retail customers (§ 13 BGB). If You are a businessman according to § 14 BGB and order as such when ordering this term does not apply for You.

Start of the Cancellation Policy

Right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason. 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right of withdrawal, you must inform us, (Aquapac-Aquaman Deutschland GmbH, Donaliesstr. 2 B, 31675 Bückeburg, Germany, Tel: +49 (0)5722 - 98 10 50, Fax: +49 (0)5722 - 98 10 52, E-Mail: info@aquapac.deof your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also download the cancellation form directly here on our website https://aquapac.de under this link, as well as in § 5 of our GTC. Fill it out electronically and send it to us electronically to: info@aquapac.de

If you make use of this option, we will immediately send you an e-mail confirming receipt of such a cancellation.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to: Aquapac-Aquaman Deutschland GmbH, Donaliesstr. 2B, 31675 Bückeburg, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are required to bear the cost of returning the goods.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the cancellation policy



Exclusion of the right of cancellation

the right of cancellation is excluded for contracts/distance selling contracts 

  • for the delivery of goods which are manufactured according to customer specifications or which are clearly customised to personal requirements or which are not suitable for return due to their nature,
  • for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded, 
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. 

The right of cancellation expires prematurely for contracts/distance selling contracts 

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, 
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature, 
  • for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.